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Ratings and reviews

See what our service users say about our quality rated services.

Our teams always strive to provide the very best care they can but we don't expect you to just take our word for it, so here's a few comments our service users have made recently:


  • “They’ve all been brilliant and what a lovely caring team they are!”.
     


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  • “Absolutely brilliant, carers are wonderful, I have no problems at all”
     


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  • “My quality of life has improved with my carers, god bless them”. 


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  • “They are brilliant, what a lovely caring team you are, fabulous” 


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  • “Mum is very happy with the service she receives; her carers are very nice people” 


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  • “My care is absolutely spot on, couldn’t ask for more!”
     

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  • “I could not get a better service than I do, I’m so happy”
     


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  • “I have nothing but praise; I find all the carers and staff kind, compassionate and caring”
     

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  • “Very kind people, it’s like having a friend in your home, it helps with the loneliness”
     

    silouhette6

More feedback

Click here for full feedback from our service users from 2014 to 2012.

Service user questionnaires

Surveys are conducted annually, please see below for results of our most recent questionnaire:

Recent service user survey results confirmed that:

  • 86% of our service users confirmed they felt very or exceptionally involved in the planning of their care.
  • 96.5% of service users said they were definitely treated with dignity and respect (no one said they weren’t treated in this way).
  • 94% of service users said they were definitely satisfied with their service.

The above are average figures calculated across the group.

Contact

Optimo Care Group Ltd
3rd Floor
3TC House
16 Crosby Road North
Waterloo, Liverpool
L22 0NY
[Map and directions] 

Tel: 0151 9241999
Fax: 0151 9321999

Quality as standard

 Town & Local Care Recommended on homecare.co.uk TLC Homecare Ltd Recommended on homecare.co.uk   WarrenCare Ltd Recommended on homecare.co.uk
Town &
Local care
TLC
Homecare
Warrencare
 dignity-challenge Chas 
 Investors in People  UKHCA
 Wellbeing Charter   

 

In partnership

Barnsley council

Rotherham council

Chevin

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